Information pursuant to § 5 TMG
Planeta Design Shop
Kerstin Schuck
Gollierstr. 37
80339 München
Deutschland
Represented by:
Kerstin Schuck
Contact:
E-Mail: info@planetadesign.de
VAT ID:
Value added tax identification number according to §27a Value Added Tax Act:
95 213 064 289
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping price before you buy.
Our posters are produced using a print-on-demand process. This means that each poster is only printed when an order is received. This allows us to avoid overproduction and conserve resources.
We work with gelato.com, an international printing partner that produces high-quality, professional-grade print products. Gelato utilizes a global network of local printing companies. This means your poster is produced – whenever possible – near your delivery location. This results in faster delivery times and a smaller carbon footprint.
Because it's more environmentally friendly: Only what's actually ordered is printed. No stock, no unnecessary leftovers – good for you and good for the planet.
Since all our products are printed individually for you , orders cannot be automatically refunded or cancelled once they are in production.
However, if there is something wrong with your order – for example, a printing error , incorrect item or damage – we will of course take care of it.
In this case, please contact us via our contact form or by email , and we will work together to find the best solution.
We offer a refund or free replacement if:
In this case, please send us a photo of the item as well as your order number so that we can process your request quickly.
Since each product is individually manufactured to order, we cannot offer returns or refunds for the following reasons:
We ask for your understanding – this allows us to produce sustainably and in a resource-efficient manner.
Once we have reviewed and confirmed your claim, you will receive, depending on the case:
Processing typically takes 7–10 business days . For refunds via Shopify, the credit period depends on your payment method (usually 3–5 business days after confirmation).
Please first check the tracking information you received by email.
If your package has been lost or hasn't arrived after 14 days , please contact us. We will immediately find a solution – either a replacement or a refund.
